I believe the exception is if you purchase a ninebot ES# from someone like myself or my partner. We offer our own warranty on scooters we refurbish from auction as we stockpiled our own parts during our time as a subcontractor mechanic for Bird. Once they liquidated their mechanic program we were left with a plethora of parts that they did not want back (I asked, also saved their reply email for my protection). A small # of people have a problem with our "fake" Ninebot units, and that's ok. We maintain a level of quality control that I believe the manufacturer lacks. Everything from loose screws, to errors right out of the box. Ours are not only carefully assembled with parts carefully selected, we personally test each scooter on a 1-mile field test. Also, we offer the option of a custom paint job or a chrome finish(by hand). If you like, we offer what I call a 'canvas' finish that is pre-prepped so you can create your own paint scheme. As a bonus, upon request, we will flash custom firmware to increase your speed beyond the factory standards(other attributes also possible). Currently, 22mph is the maximum speed limit achieved(ES4 only) without any issues from a full charge to 70%, after that speed decreases as the charge % decreases.
Our 90-day warranty covers any defective parts so if you unfortunately run into a problem such as complete battery failure, we will replace it for free as long as it was no fault of the rider. We know our scooters and stand by the products we offer. I am proud to make e-scooters that are affordable, so that riders of all types can travel fossil fuel/traffic free. Dont be afraid to buy auctioned scooters, just make sure that the seller knows what thier selling. It is easier than you think to be able to seperate those selling stolen scooters off the street, from those who aquire theirs legally. A good tip is: if it still has the company logos/paint job, is non-foldable, and no information is available for the product....its probably stolen. Thank you for your time and happy hunting all. Ride safe.